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FAQ

Q: In what currency are all prices quoted?
A: All prices are quoted in Australian dollars and inclusive of GST.

Q: How do I know my ring size?
A: Please refer to the table below for ring size comparisons.

AVOJ SizeUS & CanadaAustralia & UKInside Diameter (mm)Inside Circumference (mm)
X-Small4.5I15.147.4
Small6L16.351.2
Medium7N17.153.8
Large8P17.956.3
X-Large9R18.858.9
Adjustable6 to 8L, N, P16 to 1851 to 57

Q: What is 925 sterling silver?
A: 925 sterling silver is 92.5% genuine silver and 7.5% alloy, typically copper. Fine silver (99.9% pure) is too soft and malleable for producing durable and high quality jewellery. 925 sterling silver is industry standard for high quality and durable silver jewellery.

Q: How is chain length measured, example chain: 40cm?
A: Chain: 40cm means that the length of chain from one clasp end to the other clasp end is 40cm.

Q: What is rose gold?
A: Rose gold is gold and copper alloy. Copper is added to provide red coloration. 18ct rose gold contains 75% gold and about 22% copper and 3% silver.

Q: What is gold or rose gold plating? How long does it last?
A: Gold or rose gold plating is depositing a thin layer of gold or rose gold on a base metal such as 925 sterling silver using a special process that combines chemistry and electricity. Longevity of gold or rose gold plating depends on usage and exposure. Plating can typically last well over one year if appropriate care is taken.

Q: What is ruthenium finish?
A: Ruthenium is a rare transition metal belonging to the platinum group of periodic table. Ruthenium plating on 925 sterling silver jewellery gives it a beautiful dark grey black finish, also referred as ruthenium finish.

Q: What is CZ?
A: CZ, cubic zirconia, is a synthetic material that is hard, optically flawless and usually colorless, but can be available in a variety of different colors. It has a close visual likeness to diamonds.

Q: Is all of your jewellery made of 925 sterling silver?
A: All of our jewellery is made of 100% 925 sterling silver and stamped with “925” mark. This includes all components such as chain, clasp, fasteners and others used in the jewellery.

Q: How can I take care of my sterling silver jewellery?
A: Sterling silver, like other precious metal alloys, can oxidize with time. For longevity,

  • Avoid contact with items such as hair dyes, chlorinated and salt water, sweat, detergents, perfumes and sunscreens containing phosphates.
  • Clean your silver jewellery with a mild soap and water solution, allowing the water to bead up, and then patting dry with a soft cloth. For more stubborn dirt, use a cleaner designed for silver use.
  • Store your silver in a cool, dry place, preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth.
  • Store pieces individually so that they don’t knock together and scratch.
  • Do not rub silver with anything other than a polishing cloth. Tissue paper or paper towels can cause scratches because of the fibres in these products.
  • Make sure your silver is not exposed to air and light during storage – this can cause silver to tarnish.
  • To remove any tarnish the simple use of a special Silver Dip or rubbing with a Silver Cloth is all that is required to renew the brilliance and shine.

Q: The ring I want isn’t available in my size. How can I order ring of my size?
A: Please send us your requirements through the contact form or email us at info@avoj.com.au. We will try to accommodate your request.

Q: The item I want is out of stock. How can I put my name on the waiting list?
A: If an item is out of stock an option will be provided to provide your email id. We will let you know as soon as the item is back in stock. You can also email us at info@avoj.com.au at any time if you have any inquiry.

Q: I am buying a gift. Will the jewellery come wrapped up or in a gift box?
A: All pieces purchased from our website will come packaged in a complimentary customized AVOJ gift box, ready to be given as a gift.

Q: How can I cancel my order?
A: Please call us at (04) 4983 0234 or email us at info@avoj.com.au with a subject title “Order Cancellation” as soon as possible as we pack and ship shortly after receiving the order. Please provide all of your details including the order number.

Q: How can I change my delivery address after I have ordered?
A: Please call us at (04) 4983 0234 or email us at info@avoj.com.au with a subject title “Delivery Address Change” as soon as possible as we pack and ship shortly after receiving the order. Please provide all of your delivery details including the order number.

Q: Do you have a warranty on your jewellery?
A: We offer a 12 month warranty on all of our jewellery. While we ensure that all of our jewellery is free from any defects, if on a rare occasion there is a defect in your jewellery, please call us at (04) 4983 0234 or email us at info@avoj.com.au.

Q: I have a promotional code. How can I use it?
A: You can use your promotional or coupon code at checkout.

Q: Is it safe to make my payment online?
A: AVOJ uses eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. For more information please refer to our terms and conditions.

For any other questions, please call us at (04) 4983 0234 or email us at info@avoj.com.au at any time.