We may change these terms and conditions at any time without notice. Any change will be effective immediately. Your use of our website after any change constitutes an agreement by you to comply with and be bound by the amended terms and conditions. Therefore, you should read these terms and conditions from time to time for changes.
Collection of Information
In order to use the AVOJ website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by AVOJ is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
In order to assist with the diagnosis of problems or support issues with our services, we gather your IP address. This information is gathered in aggregate only.
Use of Collection Information
Any details collected from AVOJ customer’s is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at firstname.lastname@example.org.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
AVOJ uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
AVOJ may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. AVOJ does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the AVOJ site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.avoj.com.au.
AVOJ uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by AVOJ or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by AVOJ.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.
Order and Payment
Each order placed by you via our website is an offer to purchase the product(s) selected by you in your website shopping cart for the price (including delivery and other charges and taxes) specified on our website at the time you place your order. All orders placed through our website will be confirmed by us by email. Orders must be paid in full at the time of placing your order via our website. All prices listed on our website are in Australian Dollars (AUD) and must be paid in AUD. If you are ordering from outside Australia the charge to your card will be in AUD and your bank or credit card provider will determine the current exchange rate when you complete the transaction.
Shipping and Delivery
We offer FREE standard shipping Australia wide (2-5 business days) for all order above $99. For orders under $99 a flat rate of $7.50 is charged for standard shipping (2-5 business days). Express shipping (next business day) will be charged at $11.00. Our aim is to dispatch orders received before 12pm on the same business day. All orders will be dispatched no later than 2 business days after you place your order. All deliveries are sent via Australia Post. Australia Post express deliveries are sent using their Express post service*. All orders can be tracked on line using the tracking number provided.
*Deliveries by Australia Post next business day delivery are to most addresses within the Australia Post delivery network. For more information on delivery times outside of this network you can check online at Australia Post Express.
We offer FREE shipping to select international locations* on all purchases $249 and above. For orders under $249 a flat rate of $35 is charged. We cannot deliver to PO boxes outside Australia. Our aim is to dispatch orders received before 12pm on the same business day. All orders will be dispatched no later than 2 business days after you place your order. We use Australia Post for all International shipping and delivery. It generally takes 5-12 business days for delivery. All orders can be tracked on line at Australia Post using the tracking number provided.
* New Zealand, Fiji, Hong Kong, Japan, Malaysia, Singapore, Austria, Belgium, Denmark, Finland, France, Greece, Germany, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom (UK), Canada, and United States of America (USA).
Order Confirmation and Tracking
After ordering online, you will receive an email confirmation containing your order details. A confirmation email will also be sent with a tracking number and online tracking link when your order is dispatched. Products will be sent to your address nominated by you as part of the check-out process on our website. You are responsible for ensuring that your nominated address details are correct.
The risk in Products purchased from us will pass to you upon dispatch to our nominated carriers. This means that you are responsible for insuring the products which you purchase from us during transit, if you so wish.
Minor discrepancies in Products
Our Products are manufactured overseas and the majority of them are manufactured by hand; and as such, there may be minor discrepancies between:
- the visual appearance of our Products as shown on our website, our other promotional materials and as delivered to you; and
- individual units comprising the same Product;
- the size of our Products as ordered and the size of the Products as delivered (in particular ring sizes);
Certain Products comprise components which are particularly delicate such as clasps and earring hooks and posts. We do not re-size our rings and re-sizing is not recommended on electroformed rings or products containing set stones; and all such minor discrepancies are not defects.
Refund and Return Policy
If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at email@example.com within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. AVOJ will not be responsible for parcels lost or damaged in transit if you choose not to insure.
From time to time AVOJ will have special offers that can be applied to your order using a promotional code that we provide you. You will be required to type the Discount or Coupon code on the shopping cart page. The value of the Discount or Coupon will automatically be applied to your order. Please note that only one promotional code can be used per transaction.